Store Policy

Privacy Policy

At Oliver Blooms, we respect your privacy and are committed to protecting your personal information.

When you place an order, contact us, or browse our website, we may collect information such as your name, email address, phone number, billing information, delivery address, and order details.

We use this information to:

Process and deliver orders
Communicate about your order
Respond to customer inquiries
Improve our website and services
Send occasional promotions or updates if you choose to receive them

We do not sell, rent, or trade your personal information to third parties.

Our website may use cookies and analytics tools to improve user experience and website performance. You can disable cookies through your browser settings if preferred.

Payment information is processed securely through third-party payment providers. Oliver Blooms does not store full credit card information on our servers.

We may update this Privacy Policy from time to time. Any updates will be posted on this page.

If you have questions about our Privacy Policy or how your information is used, please contact us directly through our website.

Terms & Conditions

By using this website or placing an order with Oliver Blooms, you agree to the following terms and conditions.

Product Availability & Substitutions

Flowers and plants are seasonal and subject to availability. While we make every effort to create arrangements as pictured, substitutions may occasionally be necessary due to seasonal availability, freshness, or supply conditions.

If substitutions are required, we will always maintain the overall style, colour palette, and value of the arrangement.

Delivery Information

Please ensure all delivery details are accurate when placing your order. Oliver Blooms is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses, unavailable recipients, restricted access locations, or weather-related conditions.

For apartment buildings, offices, hospitals, schools, and other secured locations, delivery will be considered complete once left with reception, concierge, front desk, or designated receiving area.

Fresh Flower Care

Fresh flowers are perishable products and require proper care. Flower lifespan varies depending on flower variety, environmental conditions, temperature, sunlight exposure, and ongoing care after delivery.

To maximize flower life, customers should:

Trim stems regularly
Change water frequently
Keep flowers away from direct sunlight, heat, and drafts

Intellectual Property

All website content, including photographs, logos, text, and designs, is the property of Oliver Blooms and may not be copied, reproduced, or used without written permission.

Website Information

We make reasonable efforts to ensure website information, pricing, and product descriptions are accurate. However, errors may occasionally occur. Oliver Blooms reserves the right to correct pricing, product, or availability errors at any time without prior notice.

Payment Methods

Credit / Debit Cards

Cash Payments